FAQ
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General
If you don't see your question, ASK IT HERE! We'll be in touch within 24 hours.
Click a question to see the answer:Q.1 Can we meet before our decision is made?
It's a must! We'd be glad to have in-person meeting(s) to interview your DJ and discuss all expectations. After all, we love the excuse for a Starbucks run!
Q.2 Who will be our DJ/Performer(s)?
In most cases, your DJ/Peformer(s) will be the same attending the preliminary meeting. However, the "official" rule is that a DJ/Performer is not booked until a contract is signed and a deposit is made to save the date. In this rare instance, we will offer you the same opportunity to meet and interview another member of our staff. Our business is dependent on referrals, so we do not employ anyone the does not represent TMG's level of professionalism.
Q.3 What does your equipment consist of and what does it look like?
For DJs - Basics should include:
- Laptop Computer(s)
- a mixer for controlling microphone and music volume
- at least 2 speakers capable of filling a room without distorting
- 2 microphones (at least one is a high-quality wireless mic for toasts, etc.).
Be suspicious of the professional caliber of anyone still using turntables and records in today's world of media players and mp3s! (unless you want of rap, techno, rave or alternative music).
For Live Performers (coming soon) -Q.4 Can we make requests?
To us, that's a silly question - It's our belief that no matter what the event, we are there to serve you and your guests! In fact, you'll have access to our password-protected planning suite!
Features within the suite:
- Planning Forms
- Event Timeline
-Interactive Music Search and Request System!Q.5 Can we specify what you should not play?
Yes! It's our opinion that this is the most important detail!
Q.6 Can we rent the equipment but not the DJ? play?
Depending on the event and your needs, we can and will do it. However, we don't recommend it for weddings, click HERE for some explanation.
Q.7 Do you have any references?
Absolutely! Visit our references page HERE
Q.8 Do you make announcements?
Sure! We are experienced professionals and promise not to embarrass you with bad jokes and/or language. Our online planning suite has a "interaction" category, so you can give us instruction as to the level of interaction you prefer. If no instruction is given, you can be assured we will maintain a conservative professional approach at all times.
Q.9 What happens if there is equipment failure?
We always show up with 2 computers and a trailer with 2 sound systems should something go wrong. (knock on wood, we haven't had any problems since we started TMG in 2003 as we only use top quality sound and computer programs).
Q.10 If for some reason you aren't able to play our event as contracted due to illness, car accident, etc., do you have other DJs available?
Yes, we currently staff several professional DJs within our company, and we have an extensive network of DJs in the Richmond area we could call on in an emergency.
Q.11 Is all setup and break down time included, and what time would you arrive for setup?
Yes, the only time you occur an additional charge would be if your event goes longer than planned, which is covered in our contracts. As for set up time, at the latest, we will arrive 90 minutes before the start of your event. If available, we like to come set up early in the day, then come back 30 minutes before start time so there are no surprises.
Q.12 Is there a contract we have to sign?
Yes, it protects the you as well as our company and it's employees, it lays out all dates, times, and payment conditions so there are no surprises.
Q.13 What attire should we expect you to wear?
Our staff will always dress appropriately for your event, or as specified in your contract.
Q.14 Why should we hire TMG?
Please visit our ABOUT page
Q.14 Can you provide the music for our ceremony?
Sure can! Click HERE for details
Please visit our blog post about Wedding Music Mishaps here
